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090 _a658.562 GOE
100 1 _aGoetsch, David L.
245 1 0 _aIntroduction to total quality :
_bquality management for production, processing, and services /
_cDavid L. Goetsch, Stanley B. Davis.
250 _a2nd ed.
260 _aUpper Saddle River, N.J. :
_bPrentice Hall,
_c[1996].
300 _axii, 660 p. :
_bill. ;
_c25 cm.
504 _aIncludes bibliographical references and index.
591 _dKoperasi Kedaibuku Universiti Malaya Bhd
592 _a383230
650 0 _aTotal quality management.
700 1 _aDavis, Stanley,
_d1931-
999 _c13256
_d13256