TY - BOOK AU - Bagdan,Paul J. TI - Guest service in the hospitality industry SN - 9781792400735 AV - TX911.3.C8 B34 2019 U1 - 338.4791 BAG 2019 23 PY - 2019///] CY - Dubuque, IA PB - Kendall Hunt Publishing Company KW - Hospitality industry KW - Customer services N1 - Includes bibliographical references and index ER -