TY  - BOOK
AU  - Jabnoun,Naceur
TI  - Rethinking TQM and making it work
SN  - 983923613X
PY  - 1999///
CY  - Petaling Jaya, Selangor
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes index
ER  -