Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 2nd ed. 
 - Boston :  McGraw-Hill,  c1998. 
 - xxvi,  613 p. :  ill. ;  25 cm. 
<br/><br/> Updated ed. of: Service management for competitive advantage. 1994. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0071157093 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658