Thill, John V. <br/><br/>
Excellence in business communication / 
John V. Thill, Courtland L. Bovee. 
 - New York :  McGraw-Hill,  1991. 
 - xix, 542 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>0071009701 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--United States--Case studies.