TY  - BOOK
AU  - Pratt,Dennis
TI  - Aspiring to greatness: above and beyond total quality management /​
SN  - 1875680101
U1  - 658.5620994 
PY  - 1994///
CY  - Chatswood, N.S.W
PB  - Business &​ Professional Publishing
KW  - Total quality management
KW  - Australia
KW  - Organizational effectiveness
N1  - Includes index; Bibliography: p. 267-270
ER  -