Katz, Bernard <br/><br/>
How To Turn Customer Service Into Customer Sales 

 - Lincolnwood, Ill.  NTC Business Books  1987 
 - 168 p.: ill.; 24 cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0844231738 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services