TY - BOOK AU - Locker,Kitty O. AU - Mackiewicz,Jo AU - Aune,Jeanine Elise AU - Kienzler,Donna S. TI - Business Communication, 13th Edition SN - 9781265045630 AV - HF5718 .L63 2023 U1 - 651.7 LOC 2023 23/eng/20211110 PY - 2023///] CY - New York, NY PB - McGraw Hill KW - Business communication KW - Communication in management N1 - Includes index N2 - "We have worked hard to update Business Communication from its 12th edition to its 13th. We have added new content that instructors have asked for, such as examples of business plans and sales proposals and elaborated discussion of social media use for business. We've updated content, particularly in relation to communication during the COVID-19 pandemic. We have painstakingly cut repetitious content, streamlining each section within each chapter so that it makes its point clearly and efficiently. We have also reorganized, regrouping like with like, so that students can more readily find the content they need. We've also used singular they, them, and their as generic third-person pronouns when the pronoun referent is indefinite (for example, everyone) and when a person's gender is unknown, in accordance with APA style. And we've simplified the page layout, eliminating unnecessary design elements, such as horizontal lines before and after bulleted lists. In short, we have overhauled the textbook to create a modernized and elegant 13th edition"-- ER -