Bordoloi, Sanjeev,

Service Management: Operations, Strategy, Information Technology- International Student -10 Ed. - Tenth edition - xix, 524 pages : illustrations ; 28 cm - The McGraw-Hill/Irwin series in operations and decision sciences .

First edition published under title: Service management for competitive advantage. New York : McGraw Hill, 1994

Includes bibliographical references and indexes

"Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"--

9781265075538

2021057479

GBC249077 bnb


Service industries--Management--Textbooks

HD9980.5 / .F549 2023 HD9980.5 / .F549 2023

658 BOR 2023