TY  - BOOK
AU  - Thirumaran,K.
AU  - Klimkeit,Dirk
AU  - Tang,Chun Meng
ED  - Ohio Library and Information Network.
TI  - Service excellence in tourism and hospitality: insights from Asia 
T2  - Tourism, hospitality & event management,
SN  - 9783030576943
AV  - HF5415.5 
U1  - 658.812 SER 2021 23
PY  - 2021///]
CY  - Cham
PB  - Springer
KW  - Customer services
KW  - Asia
KW  - Tourism
KW  - Hospitality
KW  - Electronic books
ER  -