Service excellence in tourism and hospitality : insights from Asia / K. Thurimaran, Dirk Klimkeit, Chun Meng Tang, editors - xv, 220 pages ; 24 cm. - Tourism, hospitality & event management, 2510-4993 . ISBN: 9783030576943 3030576949 Source: Springer Subjects--Topical Terms: Customer services--Asia.Tourism--Asia.Hospitality--Asia. Index Terms--Genre/Form: Electronic books LC Class. No.: HF5415.5 Dewey Class. No.: 658.812 SER 2021