TY  - BOOK
AU  - Oakland,John S.
AU  - Porter,Leslie J.
TI  - Total quality management: text with cases 
SN  - 0750621249
PY  - 1995///
CY  - Oxford, ; Boston
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references (p. [357]-363) and index
ER  -