TY  - BOOK
AU  - Altinay,Levent
AU  - Poudel,Surya
ED  - International Conference on Services Management
TI  - Enhancing customer experience in the service industry: a global perspective 
SN  - 9781443886192
AV  - HD9980.5 .E54 2016eb
U1  - 658.8 ENH 2016 23
PY  - 2016///
CY  - Newcastle upon Tyne
PB  - Cambridge Scholars Publishing
KW  - Service industries
KW  - Customer services
KW  - Management
KW  - Case studies
KW  - BUSINESS & ECONOMICS
KW  - Industrial Management
KW  - bisacsh
KW  - Management Science
KW  - Organizational Behavior
KW  - fast
KW  - Electronic books
N1  - Selected conference papers; Includes bibliographical references
UR  - https://libproxy.firstcity.edu.my:8443/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1105041
ER  -