Enhancing customer experience in the service industry :  a global perspective / 
edited by Levent Altinay, Surya Poudel. 
 - 1 online resource (vi, 277 pages) 
<br/><br/> Selected conference papers. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9781443886192 144388619X 
<br/><br/><label>Source: </label>876350  MIL 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Customer services.<br/>Customer services--Management.<br/>Service industries--Case studies.<br/>BUSINESS & ECONOMICS--Industrial Management.<br/>BUSINESS & ECONOMICS--Management.<br/>BUSINESS & ECONOMICS--Management Science.<br/>BUSINESS & ECONOMICS--Organizational Behavior.<br/>Customer services--Management.<br/>Service industries.<br/>Service industries--Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.<br/>Case studies.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .E54 2016eb 
<br/><br/><label>Dewey Class. No.: </label>658.8 ENH 2016