TY  - BOOK
AU  - Littlefield,Robert S.
AU  - Sellnow,Timothy L.
TI  - Risk and crisis communication: navigating the tensions between organizations and the public 
SN  - 9781498517904
AV  - HD49 .R57 2015
U1  - 658.4/056 23
PY  - 2015///]
CY  - Lanham
PB  - Lexington Books
KW  - Crisis management
KW  - Public relations
KW  - Management
KW  - Communication
KW  - BUSINESS & ECONOMICS
KW  - Industrial Management
KW  - bisacsh
KW  - Management Science
KW  - Organizational Behavior
KW  - fast
KW  - Electronic books
N1  - Includes bibliographical references and index; Introduction / Robert S. Littlefield -- Adding the focus on culture as a best practice / Robert S. Littlefield -- Tension of timeliness : how timing proved costly for peanut corporation of America / Shalindra Rathnasinghe & Robert S. Littlefield -- Tension of openness : an examination of menu foods organizational disclosure during the 2007 pet-food recall / Laura C. Farrell -- Tension of certainty: the mistakes of the e coli outbreak in Europe / Nigel D. Haarstad & Robert S. Littlefield -- The tension of organizational interest : China's 2008 melamine milk crisis / Tara B. Freed & Robert S. Littlefield -- Tension of taking responsibility : the failings of del bueno in the queso fresco crisis / Jessica Rick & Robert S. Littlefield -- The tension of controlling the narrative : construing and mis-construing risk messages / Elizabeth L. Petrun -- The tension of emotional connection : health literacy and the 2010 salmonella egg recall / Holly A. Roberts and Shari R. Veil -- Reflecting on the dialectal tensions in crisis communication : lessons learned and future opportunities / Timothy L. Sellnow
N2  - This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension
UR  - https://libproxy.firstcity.edu.my:8443/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1080285
ER  -