TY  - BOOK
AU  - Lewis,Lundy
TI  - Service level management for enterprise networks
T2  - Artech House telecommunications library
SN  - 1580532314
AV  - HD30.37 .L48 1999eb
U1  - 658/.0546 21
PY  - 1999///
CY  - Boston
PB  - Artech House
KW  - Business enterprises
KW  - Computer networks
KW  - Information technology
KW  - Management
KW  - Entreprises
KW  - R�eseaux d'ordinateurs
KW  - Technologie de l'information
KW  - Gestion
KW  - BUSINESS & ECONOMICS
KW  - Management Science
KW  - bisacsh
KW  - Organizational Behavior
KW  - Industrial Management
KW  - fast
KW  - gtt
KW  - Kwaliteitszorg
KW  - Dienstverlening
KW  - hilcc
KW  - Business & Economics
KW  - Management Theory
KW  - Electronic books
N1  - Includes bibliographical references and index; What is SLM? --; The evolution toward SLM --; The crux of SLM --; Why be interested in SLM? --; Case study: GlaxoWellcome --; SLM conceptual graph --; Case study: Cabletron Systems and ATandT --; A short guide to standards for integrated management --; Comparison with quality of service management --; SLM methodology --; Essential SLM methodology --; An excursion into SE methodologies --; Variations on SLM methodology --; Case study: Decisys --; SLM architecture --; What is architecture? --; Basic SLM architecture --; Useful ideas from artificial intelligence, robotics, and data warehousing --; SLM architecture revisited --; Evaluating SLM proposals with respect to architecture --; Case study: Deutsche Telekom --; Special topics in SLM --; The event correlation problem --; The semantic disparity problem --; The component-to-service mapping problem --; The agent selection problem --; The integration problem --; The scaling problem --; The representation problem --; The complexity problem --; Case study: KLM Airlines --; SLM and electronic commerce --; What is electronic commerce? --; Burdens on suppliers of electronic commerce --; SLM and electronic commerce --; Case study: Windward Consulting Group --; SLM, modern business, and quality of life --; Information systems and modern business --; The SLM connection --; Business trends and challenges --; Why be interested in SLM?
UR  - https://libproxy.firstcity.edu.my:8443/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=40310
ER  -