Lewis, Lundy. <br/><br/>
Service level management for enterprise networks / 
Lundy Lewis. 
 - Boston :  Artech House,  �1999. 
 - 1 online resource (xiii, 307 pages) :  illustrations. 
 - Artech House telecommunications library .
 - Artech House telecommunications library. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/> What is SLM? --  The evolution toward SLM --  The crux of SLM --  Why be interested in SLM? --  Case study: GlaxoWellcome --  SLM conceptual graph --  Case study: Cabletron Systems and ATandT --  A short guide to standards for integrated management --  Comparison with quality of service management --  SLM methodology --  Essential SLM methodology --  An excursion into SE methodologies --  Variations on SLM methodology --  Case study: Decisys --  SLM architecture --  What is architecture? --  Basic SLM architecture --  Useful ideas from artificial intelligence, robotics, and data warehousing --  SLM architecture revisited --  Evaluating SLM proposals with respect to architecture --  Case study: Deutsche Telekom --  Special topics in SLM --  The event correlation problem --  The semantic disparity problem --  The component-to-service mapping problem --  The agent selection problem --  The integration problem --  The scaling problem --  The representation problem --  The complexity problem --  Case study: KLM Airlines --  SLM and electronic commerce --  What is electronic commerce? --  Burdens on suppliers of electronic commerce --  SLM and electronic commerce --  Case study: Windward Consulting Group --  SLM, modern business, and quality of life --  Information systems and modern business --  The SLM connection --  Business trends and challenges --  Why be interested in SLM? 
<br/><br/><label>ISBN: </label>1580532314 9781580532310 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business enterprises--Computer networks.<br/>Information technology--Management.<br/>Entreprises--R�eseaux d'ordinateurs.<br/>Technologie de l'information--Gestion.<br/>BUSINESS & ECONOMICS--Management Science.<br/>BUSINESS & ECONOMICS--Organizational Behavior.<br/>BUSINESS & ECONOMICS--Industrial Management.<br/>BUSINESS & ECONOMICS--Management.<br/>Business enterprises--Computer networks.<br/>Information technology--Management.<br/>Management.<br/>Kwaliteitszorg.<br/>Dienstverlening.<br/>Management.<br/>Business & Economics.<br/>Management Theory.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.<br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD30.37  / .L48 1999eb 
<br/><br/><label>Dewey Class. No.: </label>658/.0546