TY  - BOOK
AU  - George,Stephen
AU  - Weimerskirch,Arnold
TI  - Total quality management: strategies and techniques proven at today's most successful companies 
SN  - 0471191744
PY  - 1998///
CY  - New York
PB  - John Wiley
KW  - Total quality management
KW  - United States
KW  - Case studies
N1  - Includes bibliographical references and index
N2  - Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business
ER  -