Wellington, Patricia. <br/><br/>
Kaizen strategies for customer care :  : how to create a powerful customer-care program-- and make it work / 
/ Patricia Wellington. 
 - London :  : Pitman,  1995. 
 - xv, 239 p. :  : ill. ;  ; 24 cm. 
<br/><br/><label>ISBN: </label>027361472X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services--Management.