Hinton, Tom. <br/><br/>
Customer-focused quality :  what to do on Monday morning / 
Tom Hinton / Wini Schaeffer. 
 - Englewood Cliffs, N.J. :  Prentice Hall,  1994. 
 - xiii, 273 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>013189630X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control.<br/>Consumer Satisfaction.<br/>Total quality management.