TY  - BOOK
AU  - Brown,Stanley A.
TI  - Total quality service: how organizations use it to create a competitive advantage 
SN  - 013923392X
PY  - 1992///
CY  - Scarborough, Ont.
PB  - Prentice Hall Canada
KW  - Customer services
KW  - Case studies
KW  - Total quality management
KW  - Competition
KW  - Service industries
KW  - Quality control
ER  -