Bordoloi, Sanjeev <br/><br/>
Service Management :   Operations, Strategy, Information Technology. 9th Ed. 

 - Ninth edition. 
 - New York :  McGraw-Hill Publications,  c2019. 
 - xx, 520 pages :  color illustrations ;   28 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781260092424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>Dewey Class. No.: </label>658 BOR 2019