Harris, Elaine K. <br/><br/>
Customer service :  a practical approach / 
Elaine K. Harris. 
 - 5th ed., International ed. 
 - Boston :  Pearson,  c2010. 
 - xiv, 177p. :  ill. ;  26 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780135109311 (International ed.) 0135109310 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812