Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - Englewood Cliffs, N.J. :  Prentice Hall,  c1995. 
 - x, 445 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0134338065 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.