TY  - BOOK
AU  - Mok,Connie
AU  - Sparks,Beverley
AU  - Kandampully,Jay
TI  - Service quality management in hospitality, tourism and leisure
SN  - 9780789011411
U1  - 647.940685 21
PY  - 2001///
CY  - Binghamton, New York
PB  - Haworth Hospitality Press
KW  - Hospitality industry
KW  - Management
KW  - Leisure industry
KW  - Tourism
N1  - Includes bibliographical references and index
ER  -