Service quality management in hospitality, tourism and leisure / 
Jay Kandampully, Connie Mok, Beverly Sparks, editors. 
 - Binghamton, New York :  Haworth Hospitality Press,  2001. 
 - xvii, 339 p. ;  20 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780789011411 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Leisure industry--Management.<br/>Tourism--Management.
<br/><br/><label>Dewey Class. No.: </label>647.940685