TY - BOOK AU - Stebbing,Lionel AU - Pengelly,R.J. TI - Quality management for the small business T2 - Ellis Horwood series in applied science and industrial technology SN - 0131233408 PY - 1994/// CY - New York PB - E. Horwood KW - Total quality management KW - Small business KW - Management N1 - Includes bibliographical references (p. 143-144) and index ER -