Oakland, John S. <br/><br/>
Total quality management :  the route to improving performance / 
John S. Oakland. 
 - 2nd ed. 
 - Oxford :  Butterworth-Heinemann,  c1993. 
 - x, 463 p. :  ill. ;  25 cm. 
<br/><br/>Bibliography: p. [448]-456. 
<br/><br/><label>ISBN: </label>0750609931 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Production management--Quality control.