TY  - BOOK
AU  - Hiebeler,Robert
AU  - Kelly,Thomas
AU  - Ketteman,Charles
TI  - Best practices: building your business with customer-focused solutions 
SN  - 0684834537
PY  - 1998///
CY  - New York
PB  - Simon & Schuster
KW  - Customer services
KW  - Management
KW  - Case studies
KW  - Quality control
KW  - Industrial management
N1  - Includes index
N2  - "What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?"--BOOK JACKET. "Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best."--BOOK JACKET. "Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry."--BOOK JACKET
ER  -