Goetsch, David L. <br/><br/>
Introduction to total quality :  quality management for production, processing, and services / 
David L. Goetsch, Stanley B. Davis. 
 - 2nd ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  [1996]. 
 - xii, 660 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0132325217 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.