Harris, Elaine K. <br/><br/>
Customer service :  a practical approach / 
Elaine K. Harris. 
 - 4th ed. 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  c2007. 
 - xvii, 169 p. :  ill. ;  26 cm. 
<br/><br/>Includes glossary and index. 
<br/><br/><label>ISBN: </label>0131989375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.