TY  - BOOK
AU  - Hiam,Alexander
ED  - Conference Board.
TI  - Closing the quality gap: lessons from America's leading companies 
SN  - 0131384139
PY  - 1992///
CY  - Englewood Cliffs, NJ
PB  - Prentice Hall
KW  - Total quality management
KW  - United States
N1  - Includes bibliographical references and index
ER  -