Hiam, Alexander. <br/><br/>
Closing the quality gap :  lessons from America's leading companies / 
a book from the Conference Board by Alexander Hiam. 
 - Englewood Cliffs, NJ :  Prentice Hall,  c1992. 
 - xii, 371 p. :  ill. ;  22 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0131384139 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--United States.