TY - BOOK AU - Thill,John V. AU - Bovee,Courtland L. TI - Excellence in business communication SN - 013141965X PY - 2005/// CY - Upper Saddle River, N.J. PB - Pearson/Prentice Hall KW - Business communication KW - United States KW - Case studies N1 - Includes bibliographical references and index ER -