Thill, John V. <br/><br/>
Excellence in business communication / 
John V. Thill, Courtland L. Bovee. 
 - 6th ed. 
 - Upper Saddle River, N.J. :  Pearson/Prentice Hall,  c2005. 
 - xxv, 546, [80] p. :  col. ill. ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>013141965X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--United States--Case studies.