TY  - BOOK
AU  - Mills,Daniel Quinn
AU  - Friesen,G.Bruce
TI  - Broken promises: an unconventional view of what went wrong at IBM 
SN  - 0875846548
PY  - 1996///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Computer industry
KW  - United States
KW  - Competition
N1  - Includes bibliographical references (p. [195]-201) and index
ER  -