TY  - BOOK
AU  - Michael,Angie
TI  - Best impressions in hospitality: your professional image for excellence 
SN  - 0766815846
PY  - 2000///
CY  - Albany, N.Y.
PB  - Delmar
KW  - Hotels
KW  - Employees
KW  - Restaurants
N1  - Includes bibliographical references and index
ER  -