Hollins, Gillian. <br/><br/>
Total design :  managing the design process in the service sector / 
Gillian and Bill Hollins. 
 - London :  Pitman,  c1991. 
 - 212 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliography and index. 
<br/><br/><label>ISBN: </label>0273033387 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management