TY - BOOK AU - Cocheu,Ted AU - Cocheu,Ted TI - Blueprint for quality: how training can turn strategy into real improvement T2 - Jossey-Bass management series SN - 0787900214 (hbk.) U1 - 658.3124 20 PY - 1993/// CY - San Francisco PB - Jossey-Bass KW - Employees KW - Training of KW - Quality control N1 - Previously published under title: Making quality happen; Includes bibliographical references and index ER -