Griffin, Jill. <br/><br/>
Customer loyalty :  : how to earn it, how to keep it / 
/ Jill Griffin. 
 - New York :  : Lexington Books,  , c1995. 
 - viii, 242 p. :  : ill. ;  ; 25 cm. 
<br/><br/>Includes bibliographical references (p. 229-235) and indexes. 
<br/><br/><label>ISBN: </label>002912977X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Satisfaction.<br/>Customer services.<br/>Customer relations.