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Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.

By: Material type: TextTextSeries: Occasional papers (Library Administration and Management Association)Publication details: Chicago : American Library Association, 1994.Description: 1 online resource (vi, 72 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 0585350337
  • 9780585350332
Subject(s): Genre/Form: Additional physical formats: Print version:: Putting service into library staff training.DDC classification:
  • 023/.8/0973 20
LOC classification:
  • Z668.5 .B48 1994eb
Other classification:
  • 06.52
Online resources:
Contents:
1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements.
Action note:
  • digitized 2010 committed to preserve
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Includes bibliographical references (pages 69-70) and index.

1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements.

Use copy Restrictions unspecified star MiAaHDL

Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL

Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL

http://purl.oclc.org/DLF/benchrepro0212

digitized 2010 HathiTrust Digital Library committed to preserve pda MiAaHDL

Print version record.

English.

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