Superior supervision : the 10% solution / Raymond O. Loen.

Includes index.

Of all the supervisors in all the offices, plants, and organizations in the world, only a small group are truly outstanding at their jobs. Another small group are failures in their work, but the vast majority of supervisors are simply average performers. In Superior Supervision, Raymond O. Loen clearly identifies how supervisors can boost themselves into the top 10% of all supervisors and how they can avoid falling to the ranks of the bottom 10%. For each of the twelve essential components of any supervisor's job - from hiring and training new employees to setting priorities, delegating authority, giving instructions, motivating employees, and engendering cooperation - Loen identifies specific actions that will enable a supervisor to excel. He also spells out the mistakes and oversights that will cause a supervisor to fail. Questions and self-evaluations help readers to assess their supervisory strengths and weaknesses. Clear advice and rich examples guide them towards being a better boss. In this era of employee empowerment and organizational flattening, a supervisor's job is more complex and more important to the organization's success than ever before. With increasing responsibility for decisions, personnel, productivity, quality, sales, and profits, supervisors and their employers can no longer afford lackluster performance. Both new and experienced supervisors will benefit from Loen's advice as they are shown how to optimize their performance, get results, create support from employees and managers, and solve problems. In recognition of supervisors' greater authority and responsibility, Loen even offers a chapter on handling pressure. This book will enable any supervisor to excel more and fail less.

Donated By Centrepoint Bandar Utama